Return & Refund Policy – Ensuring Your Satisfaction at Our Hair Store
At Firenze Wigs, your satisfaction is our top priority. We understand that purchasing a wig from our hair store is a significant investment, and we want you to feel confident and happy with your choice. Our return and refund policy is designed to enhance your shopping experience.
Our Commitment to Quality: We take great pride in offering high-quality wigs crafted from 100% real human hair. However, we recognize that sometimes a product may not meet your expectations. If that occurs, we’re here to assist you!
Return Eligibility: You may return your wig within [number of days, e.g., 30 days] of receiving your order, provided that:
- The wig is unworn, unwashed, and in its original packaging.
- All tags and labels are intact.
- The product is free from any alterations or styling.
How to Initiate a Return: To start the return process, simply contact our customer service team at [contact information] within [number of days, e.g., 30 days] of receiving your order. We’ll guide you through the return process and provide you with a shipping label.
Refund Process: Once we receive your returned wig and verify its condition, we will process your refund within [number of days, e.g., 5-7 business days]. The refund will be issued to the original payment method used for the purchase.
Exchanges: If you’d prefer to exchange your wig for a different style or color, please let us know when you contact us. We’re happy to assist with your exchange needs.
Customer Satisfaction is Our Priority: As a trusted hair store, we value your trust and are committed to providing an excellent shopping experience. If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out.
Thank you for choosing [Your Company Name]. We look forward to helping you find the perfect wig!
Returns
Please prepay return shipping！
Return unused products in original packaging within 15 days of purchase to:
China Shandong Province, Qingdao City, Jiaozhou, Ligezhuang
266316
